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Luxury Institute

About Luxury Institute

Luxury Institute is the world’s most trusted research and advisory firm for luxury brands and the organizations that serve HNW and UHNW consumers. Founded 23 years ago by Milton Pedraza, Luxury Institute is the creator of the Relationship Mastery System – consisting of the Relationship Mastery Index (RMI) as well as training and development tools – the definitive measurement and development framework for the Five Pillars of human relational value: Trustworthiness, Expertise, Kindness, Empathy, and Creativity.

For more information and additional insights, visit www.luxuryinstitute.com.

Articles about Luxury Institute

Luxury Institute Shares Key 2023 Trends and Predictions for the Global Luxury Industry

Opinion contributed by the Luxury Institute. The Luxury Institute announced key findings from its recent qualitative survey with its Global Luxury Expert Network (GLEN) members, comprised of prominent luxury goods and services CEOs, C-levels and consultants, as well as additional top-tier luxury executives and experts. Responders were asked to predict key macro-economic challenges for 2023 […]

Data and Analytics: The Achilles’ Heel of Luxury Brands

This blog was contributed by The Luxury Institute. Over the past 12 months, Luxury Institute CEO Milton Pedraza heard one recurring theme: most are dissatisfied with the state of their group’s or brand’s data and analytics resources and capabilities. When Pedraza mentioned to a top luxury retail CEO that his brand could now access the […]

Digital Luxury Marketing Moves From Cookie-Centric to Emotionally Intelligent

This blog was contributed by The Luxury Institute. Luxury really is different. Luxury and premium brands cater to the most affluent, educated, and sophisticated consumers. The luxury goods and services that wealthy and uber-wealthy consumers buy are highly considered, high-value, and high-emotion purchases. Most luxury brands have allowed third-party cookies to take over their unique, […]

8 Customer Data Myths that are Putting Your Business Performance at Risk

In Luxury Institute’s September white paper, in partnership with DataLucent, the most common critical data myths and corresponding truths are outlined to help executives take control of their customer data strategies and tactics to drive optimal results. During the past few months, as economies recover and enter a new normal, Luxury Institute and DataLucent have […]

How To Create An Emotionally Intelligent Organization

By Milton Pedraza, Luxury Institute CEO   Recently, the Harvard Business Review published breakthrough research entitled “The EI Advantage: Driving Innovation and Success through the Power of Emotional Intelligence.” The study was conducted with hundreds of executives and managers at top organizations globally. Key insights include the fact that only 18% of executives strongly agree […]